ML88 Privacy Policy – Data Protection Platform User Privacy

Ml88 is a trusted online betting platform dedicated to adult players in Malaysia. We understand that user trust is our most valuable asset — and that trust begins with transparent, responsible, and secure handling of personal data.

This Privacy Policy is provided to help you understand exactly what information ML88 collects, why we need it, how we use it, who it may be shared with, and what rights you hold regarding that data.

We handle your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). If you have any doubts or questions about this Privacy Policy, do not hesitate to contact our support team via the platform's live chat or the email address listed at the end of this document.

Ml88 collects various types of information depending on how you interact with our platform. Generally, the information collected falls into three main categories:

A. Information You Provide Directly

• Full name as stated on a valid identification document.
• Active email address used for account communications.
• Mobile phone number for two-factor authentication and notifications.
• Date of birth for minimum age verification purposes (18 years and above).
• Bank account details or digital wallet information for processing deposits and withdrawals.
• Identity documents (MyKad, passport) during the KYC process.
• Information you share when contacting our customer support team.

B. Information Collected Automatically

• IP address and location data that can be inferred from it.
• Device type, operating system, and web browser version used.
• Usage data such as pages visited, session duration and navigation patterns.
• Technical log data including timestamps, error codes and diagnostic information.
• Cookies and similar tracking technologies (further details in Section 6).

C. Information From Third Parties

• Identity verification information from recognised KYC service providers.
• Payment processing data from approved payment gateway providers.
• Compliance information from anti-fraud and anti-money laundering agencies.

Ml88 only uses your personal data for lawful, necessary, and service-related purposes in providing the platform. We do not use your data for any other purpose without your prior consent. The primary purposes for data use are as follows:

Ml88 does not sell, rent, or trade your personal data to any third party for their own commercial gain. However, in the course of lawfully operating the platform, there are limited situations where your data may be shared:

• Trusted Service Providers: Companies that assist ml88 in delivering services such as payment processing, KYC verification, cloud computing, and platform analytics. They are bound by strict confidentiality agreements and may only process your data under ml88's instructions.
• Legal Requirements: When required by a court, law enforcement agency, or Malaysian regulatory authority with lawful authority to request such information.
• Fraud Prevention: With recognised fraud prevention agencies or platforms, for the purpose of detecting and preventing illegal activity that harms other users.
• Business Transfers: Should ml88 be involved in any merger, acquisition, or asset sale, user data may be transferred as part of that transaction — and you will be notified in advance.

In all of the above data-sharing instances, ML88 ensures that receiving parties maintain adequate protections equivalent to the standards we uphold ourselves.

The security of your personal data is ml88's top priority. We continuously invest in the latest security infrastructure to ensure your information remains protected at all times.

The technical and organisational security measures we employ include:

• 256-bit TLS/SSL Encryption for all communications between your device and ml88's servers.
• Data-at-rest encryption for sensitive information stored in our databases.
• Two-factor authentication (2FA) available to all user accounts as an additional layer of security.
• 24/7 Security Monitoring by internal cybersecurity teams and appointed third parties.
• Regular penetration testing by independent security experts to identify and address system vulnerabilities.
• Role-based access control ensuring only authorised personnel can access specific data.
• Regular data backups with tested and verified disaster recovery procedures.

Ml88 uses cookies and similar tracking technologies such as web pixels and local storage to enhance the user experience and ensure the platform functions properly. The following are the types of cookies we use:

You can manage cookie settings through your web browser settings. Please note that disabling certain cookies may affect the functionality or user experience of the ML88 platform.

Under Malaysia's PDPA and ML88's policy, you have the following rights regarding your personal data. We fully respect and facilitate the exercise of these rights:

To exercise any of the above rights, please contact the ml88 support team via live chat or our support email. We will process your request within 21 business days or within the period stipulated by Malaysia's PDPA.

Ml88 retains your personal data only for as long as necessary to fulfil the original purpose of collection or to comply with applicable legal requirements. The following are general guidelines for data retention periods:

• Active account data: Retained for the duration your account is active and for the required period following account closure for legal compliance purposes.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysian accounting and tax legal requirements.
• KYC Data: Retained for a minimum of 6 years after the end of the business relationship, in accordance with anti-money laundering legal requirements.
• Support communication logs: Retained for 3 years for reference and dispute resolution purposes.
• Cookie data: Depending on the cookie type — ranging from per session (session cookies) to a maximum of 24 months (persistent cookies).

Once the retention period expires, your data will be securely disposed of or anonymised in accordance with ml88's standard procedures.

Ml88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data handling practices, current legal requirements, or platform service improvements.

In the event of any material amendments to this Privacy Policy, ml88 will notify you through one of the following methods:

• In-platform notifications via clearly displayed pop-ups or banners.
• Notification emails are sent to your registered email address.
• Updates are reflected on the "Last updated" date at the top of this document.

Continued use of the ml88 platform after any amendments take effect will be considered your acceptance of the updated terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how ml88 handles your personal data, please contact us through the following channels:

We are committed to responding to all privacy-related enquiries within 3 business days. For more complex issues requiring thorough investigation, the response period may extend up to 21 business days in accordance with PDPA provisions.